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Frequently Asked Questions
Are you a factory or a trading company?
We are a professional medical equipment manufacturer specializing in hospital furniture and storage solutions.
What are your standard trading terms?
We accept L/C at sight, or a 30% deposit by T/T with the 70% balance due before shipment.
Do you accept OEM or ODM orders?
Yes, we fully support OEM and ODM services, including customized logos and packaging designs to meet your specific requirements.
What is your warranty policy?
We provide a comprehensive warranty for our products. For hospital beds and frames, we offer a long-term warranty, while spare parts typically carry a one-year guarantee.
What is the expected delivery time?
If products are in stock, delivery takes 5-10 days. For new production orders, the lead time is generally 20-30 days, depending on the order quantity.
Is there a minimum order quantity (MOQ)?
We aim to be flexible for our clients; there is no strict minimal quantity for standard orders.
Datoral Medical
